Return & Refund Policy
Thank You for Shopping at COSTAR COSMOS!
We are committed to ensuring your satisfaction with every purchase. This comprehensive Return & Refund Policy outlines the terms and conditions for returns, replacements, and refunds.
The policy applies to all products purchased through the COSTAR COSMOS official website and authorized sales channels.
1. Scope & Applicability
This policy applies to all products purchased through COSTAR COSMOS official website and authorized sales channels. Handling methods are determined based on the product price range and product category to improve after-sales efficiency and reduce unnecessary logistics costs.
2. Product Classification by Value
To provide fair and efficient service, COSTAR COSMOS classifies products into three categories based on system price:
2.1 Low-Value Products
Price Range: System price below ₹1,000
Applicable Categories: Umbrella, Stainless Steel Thermos, Tyre Inflator, Fast Charger, Spray Water Bottle, Sunglasses, Mosquito Net, Phone Holder, Mobile Cooler, Flashlight, Food Chopper, USB Cable, Fabric Shaver, Water Pump, Bath Mat, Water Filter, Yoga Mat, Mosquito Swatter, Hair Straightener, Earphones, Shower Head, Jump Rope, Car Charger, Car Sun Shade, Baby Food Maker, Mini Massager, Clock, Doorbell, Fan, Mouse Pad, and similar items.
2.2 Mid-Value Products
Price Range: System price between ₹1,000 and ₹5,499
Applicable Categories: Doorbell, Vacuum Cleaner, Tyre Inflator, High Pressure Washer, Humidifier, Clothes Dryer, Pull-Up Bar, Food Chopper, Car Charger, Air Bed, Fast Charger, Stylus Pen, Flashlight, Backpack, Breast Pump, Automatic Soap Dispenser, Hair Straightening Brush, Curling Iron, Heating Belt, Mosquito Swatter, Heated Cup, Shoulder & Neck Massager, TDS Meter, Car Sun Shade, Hair Dryer, Shoe Dryer, Heating Pad, Water Pump, Yoga Mat, Abdominal Roller, Shower Head, and similar items.
2.3 High-Value Products
Price Range: System price ₹5,499 and above
Applicable Categories: Coffee Machine, Breast Pump, Foot Massager, Ice Maker, and similar items.
Note: The system price displayed on the order page or invoice shall prevail.
3. General Eligibility for Returns & Replacements
All return and replacement requests must meet the following eligibility criteria:
The product must be within the valid warranty period as specified in the product documentation or warranty card.
The issue must be confirmed by COSTAR COSMOS as a manufacturing defect or quality issue, not due to normal wear and tear or misuse.
Customers may be required to provide photos or videos for verification purposes to confirm the defect.
A valid purchase invoice or proof of purchase must be provided.
The product must not show signs of tampering or unauthorized repairs.
4. Non-Acceptable Conditions
The following conditions will result in rejection of warranty claims or return requests:
The product shows visible damage, scratches, cracks, or burn marks caused by improper use or physical impact.
The product has been tampered with or repaired by unauthorized personnel.
Damage caused due to improper use, voltage fluctuations, physical impact, or mishandling.
Missing parts or accessories (unless covered under the specific product warranty).
5. Return & Replacement Handling by Product Value
5.1 Low-Value Products (<₹1,000)
Return Requirement: Product return is generally not required once a manufacturing defect is confirmed.
Handling: COSTAR COSMOS will arrange a direct replacement without requiring the customer to return the defective product.
Shipping: In some cases, one-way shipping costs may apply to the customer.
Customer Action: Customers may be requested to dispose of the defective product or provide proof of disposal.
5.2 Mid-Value Products (₹1,000–₹5,499)
Return Requirement: Product return is required for most products in this category (except specific items such as Pull-Up Bar and Yoga Mat, which will be handled on a case-by-case basis).
Shipping Costs: Customers are responsible for return shipping costs. COSTAR COSMOS will bear the outbound shipping cost for the replacement or repaired product.
Handling: Upon receipt and inspection of the returned product, COSTAR COSMOS will arrange a replacement or repair and ship it to the customer.
5.3 High-Value Products (≥₹5,499)
Return Requirement: Products are normally returned for repair or replacement.
Packaging: Customers are advised to retain the original packaging during the warranty period. If the original box is unavailable, COSTAR COSMOS may provide transit packaging.
Shipping Costs: Courier pickup will be arranged whenever possible to minimize customer inconvenience.
Handling: COSTAR COSMOS will bear all shipping costs for both return and outbound delivery.
6. Partial Return Guidelines (By Product Category)
To reduce unnecessary transportation and resource waste, certain products may require the return of core components only. The exact return scope will be confirmed by COSTAR COSMOS customer support.
| Product Category | Return Scope |
|---|---|
| Coffee Machine | Main unit only (accessories not required) |
| Humidifier | Motor only |
| Doorbell | Defective part only |
| Tyre Inflator | Motor only |
| High-Pressure Washer | Motor only |
Note: The exact return scope will be confirmed by COSTAR COSMOS customer support. Customers should contact support@costarcosmos.com or WhatsApp +91 9579 514 004 for specific instructions.
7. Packaging & Transit Requirements
To ensure safe delivery and minimize damage, customers must follow these packaging standards when returning products:
Packaging Materials: Always use new, clean, and sturdy packaging material. Avoid reusing old or damaged cartons. Use brand-approved boxes or pouches with proper labeling.
Product Condition: Ensure the product is free from dust, damage, or defects before packing.
Protective Wrapping: Wrap the product in bubble wrap or protective foam to prevent scratches or breakage. Use air pillows, foam sheets, or paper fillers to prevent movement inside the carton.
Box Sizing: Choose a carton size that fits the product snugly to avoid empty spaces that may cause shifting during transit.
Labeling: For fragile or high-value products, mark the box with "FRAGILE – HANDLE WITH CARE" to ensure careful handling during transit.
Important Note: If any damage occurs during transit due to improper packaging, such returns will not be accepted as per company policy. The customer will be responsible for any losses incurred.
8. Warranty Coverage & Accessories
Core Components: Warranty primarily covers core functional components, such as motors, heating elements, and primary mechanical parts.
Batteries & Accessories: Batteries and accessories may have a shorter warranty period than the main unit. Accessory coverage depends on the specific product description and warranty documentation.
Consumables: Consumable items (such as filters, bulbs, or similar wear-and-tear items) are typically not covered under warranty unless explicitly stated in the product documentation.
9. Return Process
Step 1: Contact Support
If you find the product you received is defective or not what you ordered, please contact COSTAR COSMOS support at support@costarcosmos.com or WhatsApp +91 9579 514 004 within 7 days after delivery. Include your order number and a clear photo or video of the issue.
Step 2: Verification
COSTAR COSMOS customer support will review your request and verify the defect. You may be asked to provide additional photos, videos, or information.
Step 3: Approval & Return Instructions
Once approved, COSTAR COSMOS will provide return shipping instructions and a return address. For high-value products, courier pickup will be arranged.
Step 4: Return Shipment
Pack the product securely following the packaging guidelines provided. Ship the product to the address specified by COSTAR COSMOS.
Step 5: Inspection & Processing
Upon receipt, COSTAR COSMOS will inspect the returned product. You will receive an email confirmation that the item has been received.
Step 6: Replacement or Repair
COSTAR COSMOS will arrange a replacement or repair and ship it to you. Processing typically takes 5-10 business days after inspection approval.
10. Refund Policy
Refund Eligibility: Refunds are issued for products returned within 7 days of delivery that are unused and in original condition, or for defective products confirmed as manufacturing defects.
Refund Processing: After your return is received and inspected, COSTAR COSMOS will email you confirmation of receipt. Upon approval, your refund will be processed.
Refund Timeline: Refunds typically take up to 7 working days to process and appear in your account (excluding COD orders).
Refund Method - Credit Card/Digital Payments: A credit will be automatically applied to your original payment method (credit card, debit card, or digital wallet).
Refund Method - Cash on Delivery (COD): For COD orders, the refund will be issued as a coupon code redeemable on costarcosmos.com. You can use this coupon code to make future product purchases on the website.
Deduction of Return Shipping: If you are responsible for return shipping costs, the cost of return shipping will be deducted from your refund amount.
11. Late or Missing Refund
If you have not received your refund within the expected timeframe, please follow these steps:
Step 1: Check your bank account or payment method again. Refunds may take additional time to appear, depending on your financial institution.
Step 2: Contact your credit card company or bank. It may take some time before your refund is officially posted to your account.
Step 3: If you have completed the above steps and still have not received your refund, please contact COSTAR COSMOS at support@costarcosmos.com with your order number and refund details. Include any confirmation emails or receipts.
12. Order Cancellation
Before Dispatch: COSTAR COSMOS can cancel your order before the item has been dispatched. No fees will apply, and a full refund will be issued.
After Dispatch: For orders that have already been shipped, you will need to return the product to COSTAR COSMOS at your own expense. A full refund for the cost of the item will be issued once the product is received in the warehouse.
Return Window: We accept returns up to 7 days after delivery if the item is unused and in its original condition. A full refund will be issued minus the return shipping costs.
13. Damaged Arrival
If your order arrives damaged in any way, please contact COSTAR COSMOS as soon as possible at support@costarcosmos.com or WhatsApp +91 9579 514 004 with your order number and clear photos of the item's condition. Include photos showing the packaging damage and the product damage.
COSTAR COSMOS addresses damaged arrival cases on a case-by-case basis and will work toward a satisfactory solution, which may include replacement, repair, or refund depending on the extent of damage and product value.
14. Important Notes & Disclaimers
Official Review: All return and replacement requests are subject to official review and confirmation by COSTAR COSMOS. The company reserves the right to request additional information or evidence before approving requests.
Policy Authority: COSTAR COSMOS reserves the right of final interpretation of this policy and all related decisions.
Policy Updates: This policy may be updated from time to time without prior notice. Customers are advised to review the latest version on the official website.
Video Validation: For high-value products, COSTAR COSMOS may require video validation from the customer before approving returns to prevent fraudulent claims.
Liability: If any damaged, scratched, dented, or misused product is accepted by COSTAR COSMOS due to customer error in the return process, the concerned person (customer or staff) will bear the responsibility for any losses incurred.
15. Contact Information
For any questions or concerns regarding this Return & Refund Policy, please contact COSTAR COSMOS:
Email: support@costarcosmos.com
WhatsApp: +91 9579 514 004
Customer Support Hours: Monday to Saturday, 9:30 AM – 7:45 PM (IST)
Website: https://costarcosmos.com
Important Notes
● All return and replacement requests are subject to official review and confirmation by COSTAR COSMOS
● COSTAR COSMOS reserves the right of final interpretation of this policy
● This policy may be updated from time to time without prior notice
Last Updated: January 2026
COSTAR COSMOS Customer Service Team